Refund Policy

Refund eligibility

Refunds are considered for eligible returned items, cancelled orders where cancellation is available, and goods confirmed as faulty, damaged, missing or not as described.

How to request a refund

Contact us through the Contact page with your order number, the item involved and the reason for your request. We may ask for photographs or other information so we can assess damaged, incorrect or faulty goods.

Returned goods

Where a return is required, the item must be sent back using the return instructions we provide. Change-of-mind returns should normally be unused, unopened, in their original packaging and in resalable condition. Restrictions may apply to opened or unsealed sterile, hygiene-sensitive, temperature-sensitive or other protected products.

Approved refunds

Once an eligible return or refund request has been approved, the refund will normally be issued to the original payment method. The time taken for the funds to appear after we process the refund depends on your bank or payment provider.

Delivery charges

Original delivery charges may be refundable where required by applicable consumer law. Additional premium delivery costs chosen above the standard delivery option may not always be refundable. Return postage may be deducted or remain payable where the return is a change of mind and the law allows this.

Partial refunds

A partial refund may apply where only part of an order is returned or where an agreed adjustment is made. We will tell you the amount before or when the refund is processed.

Statutory rights

Nothing in this policy removes rights you may have under applicable UK consumer law.